Return and Refund Policy

Here's a rewritten version:

Returns

You have 90 days from the date you receive your purchase to initiate a return. Returned products must remain unworn and unused, include all original tags and packaging, and be accompanied by your receipt or order confirmation.

To begin the return process, email us at info@shoporthocore.com. We'll provide you with a return address and prepaid shipping label along with detailed instructions. Please don't send items back without contacting us first—unsolicited returns cannot be processed.

Defective or Incorrect Orders

Check your order as soon as it arrives. If anything is damaged, defective, or incorrect, contact us right away so we can resolve the issue.

Items We Can't Accept for Return

Some products aren't eligible for return, including:

• Perishable items (food, flowers, plants)
• Made-to-order or personalized products
• Personal care and beauty items
• Hazardous materials and flammable substances
• Sale merchandise and gift cards

Have questions about whether your item qualifies? Reach out to us at info@shoporthocore.com.

Product Exchanges

We recommend returning your original item and placing a new order for the replacement product to ensure the quickest service.

EU Customer Rights

Customers in the European Union have a 14-day right of withdrawal from the date of delivery, regardless of reason. The same condition requirements apply: items must be unused with original tags and packaging, plus proof of purchase.

Refund Processing

Once we receive and review your return, we'll email you regarding approval status. Approved refunds are processed to your original payment method within 10 business days. Note that your financial institution may need additional time to post the credit. If you haven't received your refund after 15 business days from our approval, please contact info@shoporthocore.com.